Delivery & Returns

Samurai Store Delivery

Once your order has been recieved, we will endeavour to deliver your goods within 2-3 working days. Next day delivery is available upon request. If you would like your online shop products customised, a delivery time of 3-4 working days will apply.

 

Courier delivery to the UK is charged at £4.50. For international delivery prices, please select the relevant tab below, or alternatively email us for more information and we will advise you of the likely delivery times & charges prior to your purchase.

Track and trace service

Our Track and Trace service allows you to know exactly where your new Samurai product is, from dispatch to delivery, through updates sent via text message or email. To ensure that you do not have to wait in all day to receive your delivery. We also offer a 1 hour delivery slot. All we need is your email address or phone number and you will be able to follow your samurai delivery to your door.

 

*Delivery times may vary depending on business seasons. Lead times will only commence once an order has been checked and authorised in writing (by hard copy, fax or email) by the customer. It is then classified as a confirmed order.

Samurai Store Returns

For online store orders, we are only able to accept returns on products that have not been worn or personalised.

If you wish to return or exchange an item, you must notify us within 14 days of receipt, in line with the Consumer Contracts Regulations in force in the UK.

In a situation where Samurai Sportswear has failed to comply with the approved customer order instructions through either errors, omissions or the product is faulty, we will more than happily exchange the product within 7 days of delivery.

The standard warranty for garments manufactured by Samurai International is six months.

We do not accept and cannot process any returns without a returns number and accompanying documentation which will be provided after notification. Any items returned incorrectly will be subject to a reshipping and handling charge. To request a returns number please email onlineshopuser@samurai-sports.com . Samurai does not bear the direct costs of returning goods as stated on our ordering notification. For your protection, we recommend that you use a recorded delivery or courier service with adequate insurance cover as Samurai cannot be held responsible for goods not received.

 

For a returns form please email us

Frequently Asked Questions

 

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