Delivery & Returns

Samurai Teamwear Delivery

At Samurai we can offer you a number of delivery options depending on how quickly you need your kit. We offer standard, express & sea delivery delivery options. See below for further information.

Delivery Method Arrival Time Information
Standard Delivery 6-8 weeks As soon as you have checked and approved your order (see Terms & Conditions) we will schedule your order for production within our own factory. The delivery time of 6-8 weeks then commences.
Express Delivery 3-4 weeks For a quick turnaround on custom made orders we offer an express manufacturing service of 3-4 weeks subject to availability. An express manufacturing surcharge will apply.

Our Track & Trace service allows you to know exactly where your new Samurai product is, from dispatch to delivery through updates sent by SMS and email. We also offer a one hour delivery slot so that you won’t have to wait in all day. All we need is a mobile number or email address and you will be able to follow your Samurai delivery to your door.

* Lead times will only commence once an order has been checked & authorised in writing, and payment made if applicable.

Samurai Teamwear Returns

Custom made garments are subject to customer approval before being made to order. Because of this we are unable to accept returns or exchanges.

In a situation where Samurai Sportswear has failed to comply with the approved customer order instructions through errors, omissions or the product is faulty, we will more than happily exchange the product within 7 days of delivery.

Notification of an issue or fault with a bespoke order must be sent to Samurai Sportswear within 7 days of delivery. The product must be returned in an unused condition and the cost of any loss or damage of the product will be charged to the customer.

The standard warranty for garments manufactured by Samurai International is 6 months.

At samurai we invest in our product innovation & we’re proud to provide “Samurai Super Six”. Our 6 best selling performance garments that now qualify for our extended 12 month warranty. Speak to one of our friendly sales team for more information.

We do not accept and cannot process any returns without a returns number and accompanying documentation which will be provided after notification. Any items returned incorrectly will be subject to a reshipping and handling charge. To request a returns number please email enquiries@samurai-sports.com. Samurai does not bear the direct costs of returning goods as stated on our ordering notification. For your protection, we recommend that you use a recorded delivery or courier service with adequate insurance cover as Samurai cannot be held responsible for goods not received.

For a returns form, please email us.

Call now

+44 (0) 1508 531010

(Mon-Fri 9-5)

Email us

sales@samurai-sports.com

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