Product Claims

Samurai Product Warranty Claim

Samurai’s Product Warranty Claims

Samurai Sportswear’s reputation is built by engineering it’s teamwear garments to exceed our customer expectations and the industry standards. We currently offer an extended 12 month warranty for our 6 best selling garments, the OMG Iconix Rugby Match Shirt, Stock Premier Match Shorts, Cricket & Hockey Match Shirts, Bespoke Leisurewear Shorts and our Premier Netball Dress, collectively known as the ‘Samurai Super 6‘, teams must register their garments on delivery to obtain their warranty code. Or as standard we offer our 6 month warranty on all other garments, both guarantee’s cover manufacturing defects and workmanship throughout the warranty period.

Samurai Sportswear will repair or replace at its discretion any manufacturing defect in our products free of charge. Our warranties do not cover damage caused by normal wear and tear, accident (lost /stolen), improper care or washing, non-standard usage or negligence. All products must be returned to us for evaluation along with our Claims Form.

Please visit our Terms and Conditions page for more information.

Manufacturing Defects

A manufacturing defect includes defective materials (zips, fastenings, fabrics, etc.) or workmanship (seams, construction, etc.) these are all covered by our 12 or 6 month guarantee. Samurai Sportswear will repair or replace at its discretion any manufacturing defect in these products free of charge.

Wear & Tear

Samurai warranties cover manufacturing defects in materials and workmanship, however it does not cover normal wear and tear. Wear and tear is damage that naturally and inevitably occurs as a result of normal use and regular washing over time.

Download Warranty Claim Form

Samurai Claims PDF

Submit A Warranty Claim

If your Samurai Sportswear product has legitimately failed from normal wear and tear, per our policies listed above, please click the link below to download our Warranty Claim Form. Proof of defect and return postage of the defective product will be required.

Download Warranty Claim Form
Please contact our Warranty Department with any questions or concerns. or call our Customer Services Team on +44 (0)1508 531010 between 9am – 5pm (GMT), Monday to Friday.

Return shipments must be prepaid and insured. Samurai Sportswear cannot be liable for lost in-bound packages. Please ensure garments are clean and dry for warranty evaluation.

Please visit our Warranty Guarantee Terms and Conditions page for more information.