Returns and Refunds Policy
Bespoke garments are “made to order” and are based and created on customer approval of all order details provided to the Samurai sales team.
Refunds/Returns for bespoke teamwear orders with an approved customer order will not be accepted.
Stock garments which have been altered and created with an approved customer order will not be accepted. Unaltered stock product will be able to be refunded or exchanged within 14 days of delivery. For unaltered stock products ordered online or by telephone you must notify us within 14 days of receipt of goods should you wish to return your items for an exchange or refund, and you must return goods within 14 days of notification – in line with the Consumer Contracts Regulations (2013) inforce in the UK.
In a situation where Samurai Sportswear has failed to comply with the approved customer order instructions through either errors, omissions or the product is faulty, we will more than happily exchange the product within 14 days of delivery.
Notification of an issue/fault with a bespoke order must be made by phone/email/fax/letter to Samurai Sportswear within 14 days of delivery. The product must be retained in an unused condition and the cost of any loss or damage of the product will be charged to the customer.
The standard warranty for garments manufactured by Samurai Apparel Ltd t/a Samurai Sportswear is six months.
We do not accept and cannot process any returns without a returns number and accompanying documentation which will be provided after notification. Any items returned incorrectly will be subject to a reshipping and handling charge. To request a returns number please contact 01508 531010 or email firstname.lastname@example.org. Samurai does not bear the direct costs of returning goods as stated on our ordering notification. For your protection we recommend that you use a recorded delivery or courier service with adequate insurance cover as Samurai cannot be held responsible for goods not received.