We have a 30-day return policy, which means you have 30 days after receiving your item to return your order to us.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
If your item is received damaged or defective please email us at firstname.lastname@example.org. In all other cases and for instant refunds on your order take the steps outlined in our returns & exchanges portal here.
It is your responsibility to retain all return documentation and to also ensure that the item(s) posted back to us can be tracked and traced.
For exchanges please take the steps outlined in our returns & exchanges portal here
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Once we’ve received and inspected your return, we have the ability to contest the condition of an item. Please remember it can take some time for your bank or credit card company to process and post the refund too.