Join The Team

Jobs at Samurai Sportswear

Passionate about Sportswear? Motivated by great design?
Dedicated to providing outstanding customer service?

Samurai Sportswear is always on the lookout for talented individuals or representatives to join our growing business. Whether that is as an overseas reseller providing local representation around the world; UK based sales or customer services staff looking to offer truly unique multisport teamwear; product designers with a passion for eye catching design; or back office staff ensuring Samurai continues to grow.

If you think you have what it takes to join our team please send your CV and Covering Letter to yourcareer@samurai-sports.com


Current vacancies

Sales Coordinator

Do you consider yourself to be a highly motivated, professional, friendly person with great energy, enthusiasm and a hard working attitude? Do you have background in Customer Service, Account Management or Internal Sales… then this could be great for you!

Samurai Sportswear is a privately owned bespoke sportswear manufacturer supplying Schools, Clubs and Retailers with multisport team and leisurewear solutions. Due to continued growth we are looking for a fantastic motivated team player to work in a Sales Coordinator capacity for Samurai Sportswear.

This opportunity will see you developing relationships with customers all over the UK. You will work as part of a team, partnered with a dedicated Area Sales Manager to deliver excellent customer service that will set Samurai apart from the rest.

Main duty:

  • Processing customer quotes, orders and raising purchase orders

Other duties include but are not limited to:

  • Handling a constant flow of customer enquiries whilst providing a high quality of service to each caller
  • Effectively communicating with customers in a professional and friendly manner, building strong sustainable relationships
  • Responding to sales queries via phone, e-mail and in writing to colleagues and customers
  • Checking with the Accounts Team to ensure all accounts are credit worthy before inputting orders
  • Keeping customers updated on the progression of their order
  • Providing a proactive approach to customer service, using the in-house management system and production schedule to ensure efficient order tracking and liaison with customers
  • Carrying out administrative tasks such as data input, processing information, completing paperwork and filing documents
  • Updating of CRM information to management system
  • Making follow-up calls and emails
  • Understanding customer needs to offer the most appropriate solutions and products
  • Creating and developing sales opportunities through various upselling techniques
  • Liaising with Area Sales Managers to ensure smooth running of the territory and optimise sales opportunities
  • Taking ownership of customer problems through to resolution
  • Where appropriate, liaise with other departments at Head Office to provide responses to customer enquiries
  • Writing up accurate and grammatically correct sales correspondence and emails
  • Attend internal sales meetings as and when required
  • Work to designated personal and team targets
  • Be part of a strong team with a strong team spirit

Essential skills:

  • Excellent communication, telephone and interpersonal skills
  • Capable of developing strong relationships
  • Experience and confidence to upsell
  • Ability to work under pressure and meet deadlines while providing high quality work and remaining calm and professional at all times
  • Strong time management skills
  • Strong business and personal ethics, always puts the customer first
  • Able to deliver excellent customer service, externally and internally
  • Excellent organisational skills with great attention to detail

Desirable skills:

  • Working knowledge of SAGE 200
  • Experience of CRM systems

Vacancy closes:

Friday 10th February 2017

Lead Sales Coordinator

Do you consider yourself to be a highly motivated, professional, friendly person with great energy, enthusiasm and a hard working attitude? Do you have background in Customer Service, Account Management or Internal Sales… then this could be great for you!

Samurai Sportswear is a privately owned bespoke sportswear manufacturer supplying Schools, Clubs and Retailers with multisport team and leisurewear solutions. Due to continued growth we are looking for a fantastic motivated team player to work in a Lead Sales Coordinator capacity for Samurai Sportswear.

This opportunity will see you developing relationships with customers all over the world. You will lead a team of five, and will have direct responsibility for processing quotes and orders for our International Market.

Main duties:

  • Processing customer quotes, orders and raising purchase orders for our International customer market. Supporting the UK operations when the need arises
  • Supervising the Internal Sales Team to provide first class sales service

Other duties include but are not limited to:

  • Creating and developing sales opportunities through various upselling techniques
  • Understanding customer needs to offer the most appropriate solutions and products
  • Monitoring and measuring key performance indicators
  • Working with the Internal Sales Manager/Head of Sales to build a best in class approach to managing transactional sales business, ensuring all quotes/orders are followed up, conversion rates and response times are measured and quote/order processing best practice is adhered to by the team
  • Building a dynamic and strong team
  • Allocation of daily workload to ensure key performance indicators are met, raising any concerns with the Internal Sales Manager/General Manager
  • Participating as a Supervisor in specific projects aimed at introducing new ways of working to increase performance
  • Developing tools, methods and processes to optimise and increase sales productivity and customer satisfaction levels
  • Supporting the Internal Sales Manager in the collation of required reporting data and reviewing this with the objective of making key efficiency improvement suggestions to the General Manager
  • Handling a constant flow of customer enquiries whilst providing a high quality of service to each caller
  • Effectively communicating with customers in a professional and friendly manner, building strong sustainable relationships
  • Responding to sales queries via phone, e-mail and in writing to colleagues and customers
  • Acting as the first point of escalation for management/distribution of complaints and to continually provide encouragement, help and advice to the team
  • Where appropriate, liaising with other departments at Head Office to provide responses to customer enquiries
  • Escalating and sharing issues as they arise to ensure that potential problems are identified and solutions found.
  • Checking with the Accounts Team to ensure all accounts are credit worthy before inputting orders
  • Keeping customers updated on the progression of their order
  • Providing a proactive approach to customer service, using the in-house management system and production schedule to ensure efficient order tracking and liaison with customers
  • Updating of CRM information to management system
  • Liaising with Area Sales Managers/Head of Sales to ensure smooth running of the territories and optimise sales opportunities
  • Communicating system changes or updates to the team
  • Having an active part in the roll out and training of any new systems
  • Writing up accurate and grammatically correct sales correspondence and emails
  • Attend/Lead Internal Sales meetings as and when required
  • Work to designated personal and team targets

Essential skills:

  • Excellent communication, telephone and interpersonal skills
  • Capable of developing strong relationships
  • Service minded
  • Dispute resolution
  • Previous supervisory or management experience gained in a similar fast paced sales environment
  • Ability to work under pressure and meet deadlines while providing high quality work and remaining calm and professional at all times
  • Strong time management skills
  • Experience of acting as an ambassador for customer service whose genuine passion is mirrored across every person in the team
  • Strong business and personal ethics, always puts the customer first
  • Able to deliver excellent customer service, externally and internally
  • Excellent organisational skills with great attention to detail

Desirable skills:

  • Good working knowledge of SAGE 200
  • Experience of CRM systems

Vacancy closes:

Friday 10th February 2017


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