Frequently Asked Questions (FAQs)
Samurai Sportswear always aims to produce the highest quality products possible, in order to achieve this it is essential that we receive the correct high quality vectorised artwork in one of the following formats:
.ai (Adobe Illustrator): This is a vector based file created in Adobe Illustrator. This is the preferred format for all decoration and will produce the highest quality finish.
.eps (Encapsulated Post Script): A true EPS will be a vector based file and can therefore be used in the same way as an Adobe illustrator file to produce a high quality finish.
.pdf (portable document file): A high resolution PDF file is acceptable as long as the original file was created in Adobe Illustrator.
Vector graphics use geometric primitives such as points, lines, curves and shapes or polygons which are all based on mathematical equations to represent images in computer graphics.
Unlike JPEG, TIFF or PSD files which are made using pixels, a vector image will never lose quality when you change its size or zoom in or out of it. For this reason, we will need your image to be a vector file if we are using your image for the purpose of sublimation and printing as they always produce the best quality finish possible.
If you are unable to provide Samurai with Pantone or Maderia codes for your logo or sublimated design’s colours, we will work to create as close a colour match as possible for your approval
To create your embroidered logo we require a DST file,which enables us to embroider your logo onto your chosen garment. If you have never had your logo embroidered, we can create a DST file for your approval for a fee. If you are able to provide a DST file, you will also need to supply the colour run which details the running order of the colours used in your logo. Correct thread references are also required.
For our stock products there are no minimum order quantities. You can order as much or as little as you need. For custom made items however our minimum order quantities vary for each style and spec of product for different sports. As a general rule though, most custom made items have a minimum order of 10 items per style. Feel free to call your area sales representative to find out the minimum quantities of custom made garments for your sport.
Samurai Sportswear does offer an Online Shop for stock products, replica shirts and Samurai International rugby garments.
For custom made items, you can use our online kit designer to see the options we provide however we do recommend speaking to one of our sales staff so that we can provide the exact specifications you need to look impressive on and off the pitch..
We do offer quite an extensive range of fabrics and styles to choose from for our custom made and stock products. If you are looking for a generic sample, our sales representatives are more than happy to demonstrate to you the range that Samurai Sportswear can offer you for your garments. If you are looking for a specific sample of what your garment will look like, we are happy to do this for you however this will have to be done with a sample surcharge.
Our lead times are 48 hours for stock product, one to two weeks for customised stock product and 3-4 weeks (express) or 6-8 weeks (standard) for custom made teamwear. These lead times start when the order approval has been received by our Sales staff.
*Leadtimes will reduce and fluctuate depending on the time of year and demand. For further information relating to our lead times, please refer to our Delivery Options page.
Bespoke garments require a minimum order of 10 items per style. We are able to offer 1 or 2 garments at sample prices (3 x normal amount). As soon as you have approved your order we send your order details to our factory to be produced. Unfortunately we are unable to accept any changes or additions to your order, once approval has been received and the order has been sent to the factory. That includes any amendments in quantity, design and fabrics.
Samurai offer a general size guide, describing the measurements of sizes for our mens, womens and child leisurewear ranges as well as our mens rugby shirt range. You are also able to arrange a meeting with your regional sales representative in which he can demonstrate to you Samurai’s sizing range for the style of garments that you are looking for.
As you know our fabric range is extensive. Samurai Sportswear offers you the greatest variety of fabrics at the best possible quality; however what fabric is good for netball may not be a good fabric for playing hockey. We do offer an insight into our fabric range in our brochure where we describe the composites of our fabric and give a general description of their optimal uses. If you are still not sure on which fabrics are best suited to the use and style of your sport, let us offer our expertise in the matter and query our sales team at firstname.lastname@example.org.